The International Standard for Quality Management

What is ISO 9001?

ISO 9001 is the internationally recognized standard for the quality management of businesses. It applies to the processes that create and control the products and services an organization supplies. It prescribes systematic control of activities to ensure that the needs and expectations of customers are met. It is designed and intended to apply to any product or service, made by any process anywhere in the world.

Some benefits of implementing ISO 9001:

  • International practices for quality management.
  • Common language for dealing with customers and suppliers worldwide in B2B.
  • Increase efficiency and effectiveness by early recognising problems.
  • Model for continual improvement.
  • Model for satisfying customers and other stakeholders.
  • Build quality into products and services from design onwards.
  • Optimizing processes for production and information.

The benefits reported in a report compiled by Manchester Business School included:

Better management control 78% Improving efficiency 69%
Improving awareness of procedural problems 77% Retaining existing customers 67%
Using the standard as a promotional tool 73% Increasing customer satisfaction 67%
Improving customer service 70% Aiding induction 54%
Eliminating procedural problems 70% Improving market share 47%

Another survey of “Captains of Industry” by MORI gave very similar results

Improved management control 82% Reduced wastage 60%
Improved customer satisfaction 82% More effective marketing 52%
A motivated workforce 62% Reduced costs 50%
Increased opportunity to win work 73% Increased market share 49%
Increased productivity/efficiency 83% Increased exports 24%

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