The International Standard for Quality Management
What is ISO 9001?
ISO 9001 is the internationally recognized standard for the quality management of businesses. It applies to the processes that create and control the products and services an organization supplies. It prescribes systematic control of activities to ensure that the needs and expectations of customers are met. It is designed and intended to apply to any product or service, made by any process anywhere in the world.
Some benefits of implementing ISO 9001:
- International practices for quality management.
- Common language for dealing with customers and suppliers worldwide in B2B.
- Increase efficiency and effectiveness by early recognising problems.
- Model for continual improvement.
- Model for satisfying customers and other stakeholders.
- Build quality into products and services from design onwards.
- Optimizing processes for production and information.
The benefits reported in a report compiled by Manchester Business School included:
Better management control | 78% | Improving efficiency | 69% |
Improving awareness of procedural problems | 77% | Retaining existing customers | 67% |
Using the standard as a promotional tool | 73% | Increasing customer satisfaction | 67% |
Improving customer service | 70% | Aiding induction | 54% |
Eliminating procedural problems | 70% | Improving market share | 47% |
Another survey of “Captains of Industry” by MORI gave very similar results
Improved management control | 82% | Reduced wastage | 60% |
Improved customer satisfaction | 82% | More effective marketing | 52% |
A motivated workforce | 62% | Reduced costs | 50% |
Increased opportunity to win work | 73% | Increased market share | 49% |
Increased productivity/efficiency | 83% | Increased exports | 24% |
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